FAQ
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- PayPal: A secure online payment service.
- Apple Pay & Google Pay: For seamless, contactless payments on supported devices.
2. Is it safe to use my credit/debit card on your website?
Yes, your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security.
3. Do you offer international shipping?
Currently, we ship exclusively within the United Kingdom. However, we are considering expansion to other regions in the future.
4. How much does shipping cost?
We offer free shipping on all orders within the United Kingdom.
5. How long will it take to receive my order?
Orders are processed within 1-2 business days (Monday to Friday). After processing, delivery typically takes 5-7 business days. Therefore, you can expect to receive your order within 6-9 business days in total.
6. How can I track my order?
After your order is shipped, you will receive an email with tracking information, including the shipping company and tracking number. You can track your order on our website's tracking portal by entering your tracking number.
7. What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned. Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, we will cover the return shipping costs. Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
8. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your package at hello@celzyn.com
We will resolve the issue as soon as possible by sending a replacement item or offering a refund.
9. How can I contact customer service?
You can reach our customer service team via email at hello@celzyn.com or by phone at +1 (518) 559-2223. Our customer service hours are Monday to Friday between 9:00 am to 5:00 pm GMT+0.
10. Do you charge a restocking fee for returns?
No, we do not charge a restocking fee for any returns.
For more detailed information, please refer to our Payment Options and Shipping Policy pages.
CONTACT INFORMATION
APEX ECOM PTE. LTD. [202504571E] - CELZYN
Website Name: Celzyn
Address: Pasir Ris St 52, BLK 519, #13-25, S510519, Singapore
E-Mail: hello@celzyn.com
Contact Form: https://celzyn.com/pages/contact
Phone: +65 9100 6547
Company number: 202504571E
Customer service: Monday to Friday between 9:00 am to 5:00 pm GMT+0.